Saturday, April 16, 2011

Anger! Oh Anger!!...

I am NOT good with Anger!... I AM NOT GOOD WITH ANGER!!!...


Ten years ago I bought myself a new iPhone.


This almost became the Fate of my brand New iPhone!




I'd been planning and saving up for this phone over just about 207 years or so.

So finally the day came. I ordered the phone - it was a great service, one I've been using for years, and cheap too, since everything is Internet based.

I found a phone that would be good for me, since it would allow me to publish articles from anywhere I might be at. No more getting articles published 8 hours later or more.
So I ordered the phone, which would be delivered within 1 to 2 days according to the add. I knew that meant it would be delivered within 3 to 5 days of course.

I call Customer Service, and we went through the procedure. They needed to know my email address, which I made sure to spell letter by letter to them, just in case they might get one wrong. Haha, I even had the guy say each letter after me. But no sweat, he got it down and I would receive it within a day or two.


And sure enough, 9 days later it arrived. I was amazed at the fast delivery.
But then there was the thing about getting a sim card.

I should've received an email with the pin and puk code.
I didn't.

I call Customer Service, they send me a new one.
That too didn't arrive.

Then I tried logging into my account at their website, I couldn't.

So I asked for a password retrieval, which was send by email.
It didn't arrive!!!

So I called Customer service again, and guess what?...
It turned out they'd fucking spelled my damn email address wrong!!!!!!!!!

So I had to get the whole thing by snail mail.
Another 15 years of waiting!!!!!!!

The following month it arrived, and I stuffed it into the phone and started waiting for the pin code, which arrived later the following year.

That was just now, today.

So I eagerly opened the letter and began tasting into the phone in order to get it working. - Yeah, I was eager, after all I'd been having around 500 people sitting around waiting for me to get a working phone so they could get through to me also when I wasn't sitting next to them - something about how far the connection reaches, y'know, and the old phone didn't reach very far. Plus, reach was unstable. Sometimes it wasn't enough to sit beside me, you'd had to literally sit on my lab with your ear pressed against my phone in order to hear me.

But now that would all be over.
So I started tapping in my new pin code. But it was rejected, three times.
Then I had the puk code. At least that would give me 10 attempts.

... Except it didn't.


The first time I tried tapping it, and then tapped the pin code, I received a message Sim card was locked.

I tried once more, this time I entered a new pin code - one that hadn't been used ever before on any phone that I have owned, but the same thing happened.


Frustration began to build. I'll admit it. I may be mellowing and all, but there're things that do tend to get to me still.

I called the company, except... it's Saturday, and the damn firm don't have service open on holidays and weekends!!!!!....


I found their website and logged in.
I looked up all the data on my phone and my sim card and yadda yadda, everything was as it should be.

I looked up trouble shooting.
And man, they had 6 items!!! I that far too many, how could I choose!??
But I did manage to go through them all... Yep, I can be persistent when it takes me! And it took me at least 3 minutes!!!

None of them had anything about pin codes or sim cards - except one that said: My sim card doesn't match the numbers I was given, what do I do? (or something like that)

But luckily they had a Chat Customer Service!... YAY!...
I eagerly opened it... to find and empty screen with a sentence at the bottoms saying they had closed for the weekend!!!!!!!.......

.....

I sad back, it was (and is) hard for me to move... Well, I tap my foot, but I hold the rest of my body in check, so as to not smash the phone and the damn monitor, as I sit watching an animated photo of a smiling woman under the text that says: "Call Customer Service!"

She's looking straight at me, and then she waves every few seconds!... To me it looks as if she's laughing at me, saying:

"Haha, you look funny! Bye bye! Especially because I can see you're about to explode and smach your computer hardware! haha! Bye bye! I'm having loads of fun looking at you! Haha! bye bye!!"


It's hard to explain what it's like for someone like myself when I feel this way.
I'm sure to a normal person it would be different.

Ah, now I've ruined one of the taps on my keyboard (but I have 5 keyboards, because it's happened before, so I luckily had an extra tap that fit the one that broke. - And no, I'm not kidding. It's the truth)....Okay, key tap is inserted.

Right now I am so angry.... SO FUCKING ANGRY!!!!!!! I really want to smash something, crush something!... SOMEONE!!!

.....

It is said that psychopaths are hot headed, we have a hot temper. And that is certainly true for me. - It is also said, however, that we quickly get over it. I used to pride myself of that.
At this time I don't feel I'll "get good" any time soon.

I will take this incident as an experiment and see how long it takes for me to get down from this anger.


...Bye for now.


.....


Thanks to a good friend for editing this article. I would have been illegible without your help.
And no, I'm not angry at you for not coming over right away. It would have been very unwise of you. (And I think it should go to my credit that I've gained respect enough for others to actually warn them about my temper. Even 2 years ago I would not have done that.


___

9 comments:

TheNotablePath said...

Just reading this blog article was making me angry, haha!

Whoa there, empathy alert! Shhhhhh

Not only do I know frustration from this same type of thing happening to me, I actually worked for as Tech Support for a cell phone company a few years back. I'd get very enraged people quite often with issues like this.

Just an FYI if you don't know yet, usually with SIM cards, once the 10th failed entry occurs, the SIM card fries, and you have to get a new one. The Apple Store might hook you up, or charge you for a new one (~10-30 bones).

I'd suggest the sad and disparaged mask for that, the more pathetic look, the more sympathetic they might be.

I just want my iPhone to work, after all :(

ResCogitans said...

early on in the conversation you will have (phone/email) with their support team you should ask the person you are dealing with who you should email to commend them for their helpfulness.
this has been proved to increase helpfulness (they try to live up to the praise they expect to get from you).

whether or not you actually do praise them to their supervisor is of course up to you :)

Zhawq said...

ResCo,

I use this tactic a lot. People generally don't see me in situations like the one I describe... that is, strangers don't. I am very well behaved outwardly - generally speaking. I'm quite good at what I do.

Thanks for advice, guys.

As usually with this kind of thing it turned out to be a minor mistake on their part. It's been corrected since. And yes, I've commended them even though it was them, not I, who made the mistake. Being on good terms with people you can't directly control is recommendable, I try to live up to it myself as well. ;D

Zhawq said...

ResCo,

I use this tactic a lot. People generally don't see me in situations like the one I describe... that is, strangers don't. I am very well behaved outwardly - generally speaking. I'm quite good at what I do.

Thanks for advice, guys.

As usually with this kind of thing it turned out to be a minor mistake on their part. It's been corrected since. And yes, I've commended them even though it was them, not I, who made the mistake. Being on good terms with people you can't directly control is recommendable, I try to live up to it myself as well. ;D

TheNotablePath said...

Just reading this blog article was making me angry, haha!

Whoa there, empathy alert! Shhhhhh

Not only do I know frustration from this same type of thing happening to me, I actually worked for as Tech Support for a cell phone company a few years back. I'd get very enraged people quite often with issues like this.

Just an FYI if you don't know yet, usually with SIM cards, once the 10th failed entry occurs, the SIM card fries, and you have to get a new one. The Apple Store might hook you up, or charge you for a new one (~10-30 bones).

I'd suggest the sad and disparaged mask for that, the more pathetic look, the more sympathetic they might be.

I just want my iPhone to work, after all :(

ResCogitans said...

early on in the conversation you will have (phone/email) with their support team you should ask the person you are dealing with who you should email to commend them for their helpfulness.
this has been proved to increase helpfulness (they try to live up to the praise they expect to get from you).

whether or not you actually do praise them to their supervisor is of course up to you :)

Anonymous said...

What worked for me over the phone recently w/ a banking and credit card situation was this:
I was late making a paymt. I told the credit card co how much l liked their services and complained that someone from the bank told me I had a grace period. (true to some extent, but I sort of convinced myself it was true. Unplanned accident, I assure you) They apologized for the banker. When the conversation ended I could tell that the person on the other end hated cleaning up the shabby job of the banker, but he felt very competent by adjusting my account (and probably thinking to himself how much better customer service he gave than the banker.)This was a total fluke. I was pissed as shit, and ready to raise hell. But I held myself in check. It felt really good to be in control of myself!

Anonymous said...

You know where you went wrong , you bought something from ipay - the biggest rip off 2 faced merchants on the planet. ps your phone will be rigged from word go and it wont be apple fucking with u

Anonymous said...

Just wanted to share a similar story of mine. 22-year-old psycho here, and I've had a very frustrating week before this. This morning, on my drive to work, I decided to adjust my car's CD player's clock because I forgot to toggle daylight savings (all while driving, because fearless stupidity and all).

Before we begin, I'll say that my stereo settings menu and its corresponding buttons were designed by fucking morons. To try to change a setting without a manual (which the retarded previous owner either discarded or lost) is like trying to figure out a cheat code on the GTA games by random button-mashing. Abso-fucking-lutely retarded button labeling and sequences.

After work, I decided to look up the manual on the wonderful and indispensable internet which has probably kept me murder-free all these years thanks to helping me solve frustratingly stupid problems.

I tried to print the manual, but ended up screaming at the printer because I couldn't get it to print in the format that I wanted (I wanted to make a booklet with printing on both sides of paper, all proper-like).

So I said "fuck it" and tried to memorize the instructions because I'm an enviro-nut and already wasted ~15 pieces of paper during my failed project.

After I parked at home, I began to scroll through the menu and got to the screen which shows the day/month/year and the time next to it. You'd think that it'd be possible to scroll left to get to the time, right?! NO! I could do nothing except scroll through the date formatting while that stupid little time box taunted me.

So I walked inside my house, greeted my dogs, and then walked upstairs. Halfway up the stairs, I drove my now-bleeding elbow through the wall and continued up to my room.

Turns out that I misread the instructions and have to hold a different button and press it until I reach the time adjustment screen. Why did they not include that option to just press the >> button and go to the time while I'm at the date adjustment screen? How fucking stupid were they to separate the screens using completely different buttons?

Fuck you, Alpine devs. I'm buying Sony next time. At least my shitty player was included with the used car or I would've "felt" stupid as shit for choosing this player.

At least peanut butter, jelly, and bacon sandwiches with a 6-pack of beer will make it all better soon because I'm ready to destroy some shit. I'll probably accidentally drop my plate of sandwiches before eating them, too.